Version Effective Date: August 31, 2024

Thank you for choosing ComputerFixDallas for your electronics repair and maintenance needs. This Privacy Policy explains how ComputerFixDallas, Inc. (“ComputerFixDallas,” “we,” “our”) collects, uses, discloses, and protects your personal information when you use our Services, including through our website available at techprofix.com (the “Site”), in-person at our locations, or through any other means. By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information We collect personal information that you provide to us directly, including but not limited to:

Contact Information: Name, email address, phone number, and mailing address.

Device Information: Details about the devices you bring in for repair, including device type, model, serial number, and issues reported.

Billing Information: Payment details, including credit card information and billing address.

1.2 Usage Data We automatically collect information about your interactions with our Site and Services, including:

Log Data: IP address, browser type, operating system, pages visited, and the time and date of your visits.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings.

1.3 Communication Data If you contact us for support or inquiries, we may collect:

Correspondence: Information from your communications with us, including customer service interactions and feedback.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Services: To process repair requests, deliver services, and enhance your experience with our Services.

To Communicate with You: To send updates, notifications, and promotional materials related to our Services. You may opt-out of receiving marketing communications at any time.

To Process Payments: To handle billing and payment transactions securely.

To Maintain and Improve Our Site: To monitor and analyze usage patterns and improve our Site and Services.

To Ensure Security: To protect against fraud, unauthorized access, and other security threats.

3. How We Share Your Information

We may share your information in the following circumstances:

With Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processors and IT service providers. These parties are contractually obligated to protect your information and use it only for the purposes we specify.

For Legal Reasons: We may disclose your information if required by law or in response to legal processes, such as subpoenas or court orders.

In Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the new entity as part of the transaction.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction You have the right to access and correct your personal information. You can request a copy of the information we hold about you or ask us to update or correct any inaccuracies.

5.2 Opt-Out You may opt-out of receiving promotional communications from us by following the instructions provided in those communications or by contacting us directly.

5.3 Cookies You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our Site.

6. Children’s Privacy

Our Services are not directed to individuals under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our Site and updating the effective date. Your continued use of the Services after any changes constitutes your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

ComputerFixDallas LLC

Attn: Privacy Department

123 Tech Lane

Innovation City, CA 94000

Email: support@computerfixdallas.com

Phone:469-353-9236

We are committed to protecting your privacy and ensuring a positive experience with our Services. Thank you for choosing ComputerFixDallas.